SERAPHINA DIAMOND CHAIN NECKLACE

ORDERS UNDER $49 CHARGED FLAT $5 RATE

In-stock "Ready to Ship" orders will be shipped via USPS from our supplier within 3-5 business days.

Pre-orders can take up to 6 weeks to arrive! Please pay close attention to the product description for the estimated arrival date. Pre-ordered items will not be refunded due to the wait time!

You will receive a shipping confirmation email containing a tracking number once your item has shipped. Please allow up to 24-48 hours for your package to be scanned and for your tracking status to be updated.

The Dapper Squirrel Boutique is not responsible for any lost or stolen packages.

If a package is returned due to an incorrect address, you will be responsible for the shipping cost to get it to you. If you believe you have entered the wrong address, please get in touch with us immediately via email.

Return & Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition you received it – unworn, unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

📧 To start a return, email us at thedappersquirrelboutique@gmail.com. Once approved, we’ll send you a return shipping label and instructions. Items sent back without prior approval will not be accepted.

🚨 DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or incorrect, please contact us immediately.

• Defective, damaged, or wrong items will be refunded to your original form of payment (credit card, PayPal, etc.) once we verify the issue.

📏 WRONG SIZE OR DOESN’T FIT?

If you ordered the wrong size or simply need a different fit:

• Your return will be refunded as a store credit (gift card) — NOT to your original payment method.
• Store credits never expire and can be used on any future purchase.

🚫 EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

• Sale items
• Gift cards
• Custom or personalized products
• Beauty/personal care goods
• Hazardous materials (flammable liquids, gases, etc.)

🔄 EXCHANGES

The fastest way to get the size you need is to return the item for a store credit gift card and place a new order.

✅ REFUNDS

• Defective items = refunded back to the original payment method.
• Wrong-size items = refunded as a gift card only.

This policy keeps things fair and helps us process returns quickly for all our customers.